Create better customer relationships through exceptional alert services
Lenz solves the problems caused by manual interventions of alert and incident management systems. It eliminates the need for Level I staff requirements, unnecessary labor and time spent on managing the triage process, and confusing codes found in alert management systems. Lenz converts manual email/voice messaging systems to automated workflow with real time collaboration.
24/7 Systems Reliability and Availability
Volume of Events and Alert Overload
Alert Fatigue and Missed Alerts
Triaging incidents to the right team & generating reports
Determining the cause of critical IT events
Reliable proactive customized notifications for all status changes with option to perform actions
Acknowledge, Resolved, Escalate, Reassign, Schedule Meeting. + open for customizations
SLA Monitoring for TTA and TTR along with the Efforts spent on Alert categories.
Easy to use adaptive and responsive cards compatible in both Web and Mobile
Interactive configuration for admin to customize User groups, applications, Roles, SLA’s, notifications
Customizable Reports and Dashboards for Alerts and Incidents against SLA’s and Efforts
An intelligent Alert and Incident management helps to notified about Infrastructure or Application events for immediate attention which is inevitable for a sustaining business
Lenz is a plug-in product with vital features that is designed to extend capabilities of most alert and incident management systems.
No, Lenz compliments network and incident management software systems and provides features and functions not currently available from current vendors in this space. For clients who do not have an alert or incident management solution, Lenz may be a better fit than conventional network/incident management systems at a much lower cost.
The number of authorized users of Mazo Lenz is not limited by application, networks monitored or by location as long as the requisite number of licenses have been purchased.
Since Lenz is not embedded in your network/incident management system and runs as an agentless resource on your designated device.
